Service Management System (SMS)

ECO’s Service Management System is a management tool designed for people and organizations that provide service to customers, with a common desire to provide better quality service, maximize profitability from the provision of service, and reduce the risk associated with key personnel in the provision of service.

SMS performs four key functions, namely:

1.   Capturing of requests for service, or work and allowing service providers to record activities spent attempting to resolve or complete the job.
2.   Information is captured from the front line service provider including time spent and work done. This ensures that all items of work are charged to the customer, if applicable.
3.   Communicating to customers about their job, ensuring that they are constantly kept up to date on the status of jobs, field document, etc.
4.   Gathering of knowledge about work done either on a job-by-job basis, or more formally through a ‘knowledge base’ for all service providers to be able to reference.

SMS allows everyone in your organization to view work order status with its related field document (PDF) in a real-time manner.  The system is designed around the business rules for the Equipment Servicing for Retailers.  The data exchange between vendors, store owners and service provider is feasible using XML and Microsoft .NET technology.

SMS is designed and developed with three key components in mind; intuitive and easy to use, simple and rapid to deploy, and low total cost of ownership allowing customers to seize a greater ROI quickly.  We believe that SMS may benefit you if you are a contractor or service provider who likes to improve your bottom line.